Shipping & Deliveries
How long does it take to ship my order?
Most orders are processed and shipped out within 24-48 hours. Backorders may take 1-2 weeks to ship. No shipping on weekends and holidays. Depending on the level of urgency, you can select a shipping option such as Next Day, Second Day, Three Day, or regular Ground. All packages are wrapped and shipped discreetly in unmarked packages.
Address Correction Charge
Please make sure your "ship to" address is complete and includes any apartment, suite, department or floor number information. Shipping charges for orders sent to incorrect addresses and returned to us are not refundable. If a shipment is refused or returned to us, you will be charged for all shipping costs plus a 10% restocking fees. So please communicate with us.
If you have placed an order and for any reason need to cancel, email us immediately, and we will gladly cancel the order. Cancellations must be provided within 24 hours of placing an order. Cancellations after the merchandise has been ordered, shipped, and/or refused including unauthorized returned shipments will result in a 10% restocking fee plus any shipping costs incurred by LingerieLux.com. These charges will be billed to the customers credit card. LingerieLux.com is not responsible for lost or stolen packages.
What if I am unable to Locate my Delivered Package?
If you cannot locate your shipment, you need to contact Lingerielux within 5 business days of the delivery date as reported by UPS or USPS tracking systems.
It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact us immediately.
Your Order Confirmation Update, emailed to address on file, contains the tracking number to monitor your package delivery via the UPS or USPS tracking systems.
Failure to notify Lingerielux within 5 business days of any lost/stolen packages is your responsibility.
All parcels are insured but there is a limited time frame to file a claim.
International Shipping Policy
Lingerie Lux offers various international shipping methods. The average shipping time is 2-16 business days, depending on the Country and the shipping method selected.
The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from LingerieLux.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Lingerie Lux has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond Lingerie Lux's original delivery estimates. LingerieLux.com is not responsible for additional import taxes, customs duties and fees.
If the customer chooses not to accept a package and pay for the taxes or fees, Lingerie Lux will decided to either abandon the package or pay to have it reshipped back to the United States. As a result all fees will be deducted from your purchase amount. In some cases you will receive no refund because the cost of returning the items is more than or equal to your purchase. If Lingerie Lux chooses not to accept the package back it will be abandoned and you will not receive a refund.
Please contact your local customs office for further information.